AI-driven system streamlines intricate service procedures automation
Vienna-based company Deepsearch has announced the launch of its new AI platform, deepassist connect. This innovative platform is designed to offer AI-driven process automation and centralized control, particularly beneficial for insurers and banks.
Key Features of deepassist connect
The platform is equipped with several key features that cater to the specific needs of financial institutions. These include:
- AI-Powered Data Integration: deepassist connect seamlessly connects multiple data sources, providing a unified view of customer information, claims, policies, transactions, and more.
- Natural Language Processing (NLP): The platform understands and processes complex documents, customer queries, and unstructured data, enabling faster and more accurate information retrieval.
- Real-Time Insights & Analytics: deepassist connect delivers actionable intelligence and predictive analytics to support decision-making in underwriting, claims assessment, and risk management.
- Automated Workflows: The platform facilitates automation of routine processes such as claims handling, customer onboarding, and compliance checks, reducing manual effort and errors.
- Customizable AI Modules: Insurers and banks can tailor the platform’s AI capabilities to their specific business needs and regulatory environments.
- Secure & Compliant: deepassist connect is designed with industry-grade security and compliance protocols to protect sensitive financial and personal data.
Benefits for Insurers and Banks
The implementation of deepassist connect promises numerous benefits for financial institutions, including:
- Improved Customer Experience: Faster response times and more personalized service enhance customer satisfaction and retention.
- Operational Efficiency: Automating data processing and workflows reduces costs, accelerates processes, and minimizes human errors.
- Better Risk and Fraud Detection: Advanced analytics helps in identifying risks and fraudulent activities proactively.
- Enhanced Decision-Making: Real-time, data-driven insights empower underwriters, claims adjusters, and financial analysts to make more informed decisions.
- Regulatory Compliance: Ensures that operations adhere to regulatory standards, reducing the risk of penalties.
Filling a Crucial Gap
Deepsearch CEO, Roland Fleischhacker, emphasizes the importance of transparency in technology for security reasons. He stated that the new AI platform, deepassist connect, is designed to fill a crucial gap for companies with high standards in AI security and data processing.
The need for automation in customer service is driven by global standards set by companies like Amazon and the challenge of making processes more efficient while maintaining a personal touch. Automation is key to sustainable customer satisfaction and a prerequisite for long-term competitiveness.
deepassist connect aims to transform data handling and AI automation in financial services, enabling insurers and banks to innovate rapidly while managing costs and risks effectively.
In addition to its use in financial services, deepassist connect is also intended for use in various sectors, including insurance, utilities, finance, and housing.
Deepsearch has extensive experience with Neurosymbolic AI, and the new platform is expected to leverage this expertise to deliver cutting-edge solutions.
The Causal-NLU service, "Deepassist", supports companies and public institutions with high message volumes, but it is not specifically mentioned as being a part of the deepassist connect platform launched by Deepsearch. However, its capabilities in understanding and structuring complex language data could potentially contribute to the overall effectiveness of deepassist connect.
- The AI platform, deepassist connect, developed by Vienna-based company Deepsearch, utilizes artificial-intelligence technology to seamlessly integrate various data sources and enable natural language processing, offering financial institutes like banks and insurers a centralized and automated system for faster and more accurate data retrieval and decision-making.
- Fintech companies, including insurers and banks, are increasingly turning to technology like deepassist connect for its potential to fill a crucial gap in AI security and data processing, aiming to transform their data handling and AI automation, improve customer experience, operational efficiency, risk management, and long-term competitiveness.
