Airports and Airlines Enhance Passenger Experience with Mobile Tech
Airports and airlines are embracing mobile technology to enhance passenger experiences. New apps offer real-time flight tracking, personalized services, and interactive information.
Cork Airport's mobile app stands out with live flight tracking, allowing passengers to monitor their plane's exact location in real-time. This feature is part of a broader trend seen in airports worldwide.
Frankfurt Airport's app acts as a personal guide, providing parking tips, maps, and special offers. Similarly, SWISS offers an iPad app with personalized travel information and insider tips from crew members. EasyJet enhanced its app in 2014 with intelligent push notifications for real-time updates and promotions. Dubai Airports' app offers customized details based on flight numbers, while Qantas provides personalized iPhone app features like check-in recommendations and departure time reminders.
Miami International Airport and San Francisco Airport use wireless proximity detection technologies like Bluetooth beacons to provide interactive information to passengers. This shift towards mobile usage is set to continue, with airlines and airports focusing on laying the groundwork for personalization using real-time passenger data in the next three years.
Recent app releases by Frontier Airlines, Cargojet, and Staff Airlines indicate a trend towards intelligent notification features. These apps offer passengers relevant, real-time travel updates and offers, improving overall journey experiences.
