Artificial Intelligence Certification Program Launched by Eltropy, Alongside Video Banking Integration Announcement
In a significant move to empower community financial institutions (CFIs), Eltropy, a leading technology provider, has announced the launch of an on-demand AI certification program. This program, designed specifically for employees across various functions in credit unions and community banks, is set to go live later this summer.
The program, which has already proven successful at Eltropy's annual user conference EMERGE 2025, offers a self-paced, online learning experience. Over 130 professionals from CFIs participated in the hands-on training at EMERGE 2025, earning their Eltropy AI Practitioner Certificate.
The focus of the program is on practical AI skills, with a particular emphasis on real-world applications like creating bots for telephony, websites, and internal knowledge systems. Participants will gain a clear understanding of responsible AI usage in regulated environments like banking and finance.
Eltropy's goal is to demystify AI and ensure that every participant has a working solution by the end of the course. The program covers AI-based technologies such as Large-Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and Quality Assurance (QA) automation.
Successful participants will receive an Eltropy AI Practitioner Certificate, along with advanced learning materials and tools. The course provides foundational knowledge in AI, practical applications for Agentic AI, and safe, compliant use of AI in regulated environments.
Eltropy's platform is renowned for integrating AI-driven communication tools to help CFIs improve operations and engagement while maintaining security and compliance standards. The integration of video banking, for instance, promotes financial inclusion, reaching underserved communities where physical branches may be distant or unavailable. Eltropy's video banking solution offers secure, face-to-face banking services around the clock, and even enables connections with interpreters during a video banking session.
Ashish Garg, Eltropy Co-Founder and CEO, stated that video banking has become a competitive advantage for community financial institutions. Eltropy One, an all-in-one omni channel solution, supports communication via text, secure chat, video, audio, cobrowsing, and conversational bots.
Eltropy's commitment to innovation is evident in its recent launches. This summer, the company launched its Collections 2.0 Suite to help community financial institutions deal with rising delinquency rates while maintaining positive customer and member relationships. Additionally, Eltropy recently launched its desktop app, providing faster access with less resource usage.
With over 700 credit unions and community banks among its clients and having powered 200 million conversations since inception, Eltropy continues to be a trusted partner for CFIs seeking to leverage technology for growth and efficiency.
[1] Eltropy's on-demand AI certification program for community financial institutions employees does not have a specific release date mentioned in the available information. However, the program is announced to be launched following the success of Eltropy’s hands-on certification at its annual user conference EMERGE 2025.
[2] Source: Eltropy Press Release, July 2025
[3] Source: Eltropy Website, accessed August 2022
- The on-demand AI certification program, announced by Eltropy, will equip employees of community financial institutions with practical AI skills, focusing on real-world applications such as creating bots for telephony, websites, and internal knowledge systems, using AI-based technologies like Large-Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and Quality Assurance (QA) automation.
- The self-paced, online learning experience offered by Eltropy's AI certification program emphasizes responsible AI usage in regulated environments like banking and finance, culminating in the achievement of an Eltropy AI Practitioner Certificate, along with advanced learning materials and tools, and foundational knowledge in AI, Agentic AI, and safe, compliant use of AI in such environments.
