Leading Business Process Outsourcing Firms in Puerto Rico - Leading the Caribbean in Business Service Provision

Leading Business Process Outsourcing Firms in Puerto Rico - Leading the Caribbean in Business Service Provision

In the dynamic world of business process outsourcing (BPO), Puerto Rico has emerged as a significant player, offering a favourable environment for global BPO companies. This article sheds light on the top BPO companies in Puerto Rico, their services, and customer ratings.

Leading BPO Companies in Puerto Rico

1. Sitel Group
2. Services: Customer experience management, business process outsourcing
3. Website: sitel.com
4. Customer Ratings: Not detailed in search results, but recognised for delivering tailored solutions to enhance client operations.
5. Sutherland Global Services
6. Services: BPO solutions, customer care, technical support, analytics
7. Website: sutherlandglobalservices.com
8. Customer Ratings: Google Rating: 4.2
9. Hinduja Global Solutions (HGS)
10. Services: Customer engagement, BPO services, customer care, technical support, analytics
11. Website: hgs.com
12. Customer Ratings: Google Rating: 4.2
13. Alorica
14. Services: Customer experience management, BPO services, customer care, back-office support solutions
15. Website: alorica.com
16. Customer Ratings: Google Rating: 4.3
17. Tech Mahindra
18. Services: IT services, BPO solutions, digital transformation, consulting services
19. Website: techmahindra.com
20. Customer Ratings: Google Rating: 4.3
21. DXC Technology
22. Services: IT services, BPO solutions, modernising operations, optimising business performance
23. Website: dxc.technology
24. CGI
25. Services: IT and BPO services, systems integration, consulting, managed services
26. Website: cgi.com
27. Customer Ratings: Not detailed in search results, but globally recognised for its expertise in IT and BPO services.
28. Mphasis
29. Services: IT services, BPO solutions, digital transformation, strong focus on banking and finance sectors
30. Website: mphasis.com
31. Customer Ratings: Google Rating: 4.3
32. IBM
33. Services: IT services, business consulting, BPO solutions, leveraging advanced technologies such as AI and cloud computing
34. Website: ibm.com
35. Customer Ratings: Not detailed in search results, but globally recognised for its innovative BPO solutions.
36. EXL Service
37. Services: Business Process Outsourcing, Analytics, Consulting, Digital Transformation
38. Features: Deep industry knowledge, advanced analytics, customer-centric operating models
39. Website: exlservice.com
40. Customer Ratings: Not detailed in search results, but EXL is recognised globally for operational excellence.
41. Firstsource Solutions
42. Services: Comprehensive BPO services, including customer management, healthcare solutions, finance and accounting services
43. Website: firstsourcesolutions.com
44. Cognizant
45. Services: IT services, consulting, and business process outsourcing (BPO) solutions, strong emphasis on digital transformation
46. Website: cognizant.com
47. WNS Global Services
48. Services: Global business process management (BPM) and BPO solutions, specialising in finance and accounting services
49. Website: wns.com
50. Customer Ratings: Google Rating: 4.2
51. VXI Global Solutions
52. Services: Customer care and BPO solutions, offering comprehensive outsourcing services across various industries globally
53. Website: vxi.com
54. Customer Ratings: Google Rating: 4.2
55. Stealth Agents
56. Services: Tailored solutions, virtual assistant services, administrative support, customer service, lead generation
57. Website: stealthagents.com
58. HCL Technologies
59. Services: Comprehensive digital solutions and business process outsourcing (BPO) services
60. Website: hcltech.com
61. Accenture
62. Services: A wide range of consulting, technology, and outsourcing services and solutions
63. Website: accenture.com
64. Intelenet Global Services
65. Services: Business process outsourcing (BPO) solutions, offering a comprehensive range of services, including customer management, back-office support, and IT services
66. Website: intelenetglobal.com
67. Customer Ratings: Google Rating: 4.3
68. Startek
69. Services: Customer experience management and BPO solutions, specialising in customer care and technical support services
70. Website: startek.com
71. Customer Ratings: Google Rating: 4.2
72. Infosys
73. Services: IT services and BPO solutions, focusing on digital transformation and leveraging cutting-edge technologies to drive business growth
74. Website: infosys.com
75. TTEC
76. Services: Customer experience solutions and digital transformation services, helping clients innovate and deliver exceptional customer experiences
77. Website: ttec.com
78. Discover Puerto Rico
79. Services: Emerging star in the global BPO landscape, offering a strategic location, skilled workforce, and favourable business climate
80. Website: discoverpuertorico.com
81. Wipro Limited
82. Services: Global information technology (IT), consulting, and business process services company
83. Website: wipro.com
84. Outsourcing to BPO companies in Puerto Rico
85. Services: Offers compelling reasons such as cost efficiency, strategic location, skilled workforce, regulatory environment, infrastructure and technology, business continuity, industry expertise, scalability, and flexibility
86. Website: N/A (No dedicated website provided)
87. iQor CXBPO™
88. Services: Customer experience management BPO, operations intelligent solutions, analytics-driven CX
89. Features: Use of advanced data analytics, AI and language models to optimise customer service and reduce costs
90. Website: iqor.com
91. Customer Ratings: Highly valued for transforming traditional BPO with analytics and AI approaches.

Other Major Global BPOs with Puerto Rico operations (general global companies with centers in Puerto Rico):

• HCL Technologies
• Various international call center and outsourcing firms from the US, Mexico, and the Caribbean.

Puerto Rico BPO Landscape Notes:

• Puerto Rico is a growing BPO hub due to its bilingual workforce, geographic proximity to the US, and favourable economic incentives.
• Key sectors are customer service, technical support, finance & accounting outsourcing, healthcare, and IT-enabled services.

How to find specific companies and ratings:

• Clutch.co and GoodFirms are credible platforms listing verified BPO providers globally with client reviews and ratings; filtering by location "Puerto Rico" can yield local providers and their ratings.
• Contact local economic development agencies like Puerto Rico Industrial Development Company (PRIDCO) or Puerto Rico Outsourcing Association for current official lists and industry reports.
• Review LinkedIn and local business directories for top-rated Puerto Rico BPO firms with client endorsements.

Summary:

This article provides an overview of the top BPO companies in Puerto Rico, highlighting their services, web addresses, and customer ratings when available. For more detailed and up-to-date information, it is recommended to explore platforms like Clutch and GoodFirms, as well as local resources such as PRIDCO and the Puerto Rico Outsourcing Association.

1. Stealth Agents, offering tailored solutions, virtual assistant services, and customer service, joins the list of BPO companies in Puerto Rico that also includes Sitel Group, Sutherland Global Services, Hinduja Global Solutions (HGS), Alorica, Tech Mahindra, DXC Technology, CGI, Mphasis, IBM, EXL Service, Firstsource Solutions, Cognizant, WNS Global Services, VXI Global Solutions, Intelenet Global Services, Startek, Infosys, TTEC, Discover Puerto Rico, Wipro Limited, and iQor CXBPO™.
2. These companies specialize in various services such as customer experience management, business process outsourcing (BPO), marketing, consulting, delegation, lead generation, customer service, enterprise solutions, finance, gadgets, technology, and digital transformation.
3. Among the reasons to outsource BPO operations to Puerto Rico are its cost efficiency, strategic location, skilled workforce, regulatory environment, infrastructure and technology, business continuity, industry expertise, scalability, and flexibility.
4. To find specific companies and ratings, consider using tools like Clutch.co and GoodFirms, contacting local economic development agencies such as Puerto Rico Industrial Development Company (PRIDCO) or Puerto Rico Outsourcing Association, and reviewing LinkedIn and local business directories for top-rated companies with client endorsements.
5. The Puerto Rico BPO landscape is growing fast due to its bilingual workforce, geographic proximity to the US, and favorable economic incentives, focusing on key sectors like customer service, technical support, finance & accounting outsourcing, healthcare, and IT-enabled services.

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