Leading Business Process Outsourcing Firms in Puerto Rico - Leading the Caribbean in Business Service Provision

In the dynamic world of business process outsourcing (BPO), Puerto Rico has emerged as a significant player, offering a favourable environment for global BPO companies. This article sheds light on the top BPO companies in Puerto Rico, their services, and customer ratings.

Leading BPO Companies in Puerto Rico

Sitel Group
Services: Customer experience management, business process outsourcing
Website: sitel.com
Customer Ratings: Not detailed in search results, but recognised for delivering tailored solutions to enhance client operations.
Sutherland Global Services
Services: BPO solutions, customer care, technical support, analytics
Website: sutherlandglobalservices.com
Customer Ratings: Google Rating: 4.2
Hinduja Global Solutions (HGS)
Services: Customer engagement, BPO services, customer care, technical support, analytics
Website: hgs.com
Customer Ratings: Google Rating: 4.2
Alorica
Services: Customer experience management, BPO services, customer care, back-office support solutions
Website: alorica.com
Customer Ratings: Google Rating: 4.3
Tech Mahindra
Services: IT services, BPO solutions, digital transformation, consulting services
Website: techmahindra.com
Customer Ratings: Google Rating: 4.3
DXC Technology
Services: IT services, BPO solutions, modernising operations, optimising business performance
Website: dxc.technology
CGI
Services: IT and BPO services, systems integration, consulting, managed services
Website: cgi.com
Customer Ratings: Not detailed in search results, but globally recognised for its expertise in IT and BPO services.
Mphasis
Services: IT services, BPO solutions, digital transformation, strong focus on banking and finance sectors
Website: mphasis.com
Customer Ratings: Google Rating: 4.3
IBM
Services: IT services, business consulting, BPO solutions, leveraging advanced technologies such as AI and cloud computing
Website: ibm.com
Customer Ratings: Not detailed in search results, but globally recognised for its innovative BPO solutions.
EXL Service
Services: Business Process Outsourcing, Analytics, Consulting, Digital Transformation
Features: Deep industry knowledge, advanced analytics, customer-centric operating models
Website: exlservice.com
Customer Ratings: Not detailed in search results, but EXL is recognised globally for operational excellence.
Firstsource Solutions
Services: Comprehensive BPO services, including customer management, healthcare solutions, finance and accounting services
Website: firstsourcesolutions.com
Cognizant
Services: IT services, consulting, and business process outsourcing (BPO) solutions, strong emphasis on digital transformation
Website: cognizant.com
WNS Global Services
Services: Global business process management (BPM) and BPO solutions, specialising in finance and accounting services
Website: wns.com
Customer Ratings: Google Rating: 4.2
VXI Global Solutions
Services: Customer care and BPO solutions, offering comprehensive outsourcing services across various industries globally
Website: vxi.com
Customer Ratings: Google Rating: 4.2
Stealth Agents
Services: Tailored solutions, virtual assistant services, administrative support, customer service, lead generation
Website: stealthagents.com
HCL Technologies
Services: Comprehensive digital solutions and business process outsourcing (BPO) services
Website: hcltech.com
Accenture
Services: A wide range of consulting, technology, and outsourcing services and solutions
Website: accenture.com
Intelenet Global Services
Services: Business process outsourcing (BPO) solutions, offering a comprehensive range of services, including customer management, back-office support, and IT services
Website: intelenetglobal.com
Customer Ratings: Google Rating: 4.3
Startek
Services: Customer experience management and BPO solutions, specialising in customer care and technical support services
Website: startek.com
Customer Ratings: Google Rating: 4.2
Infosys
Services: IT services and BPO solutions, focusing on digital transformation and leveraging cutting-edge technologies to drive business growth
Website: infosys.com
TTEC
Services: Customer experience solutions and digital transformation services, helping clients innovate and deliver exceptional customer experiences
Website: ttec.com
Discover Puerto Rico
Services: Emerging star in the global BPO landscape, offering a strategic location, skilled workforce, and favourable business climate
Website: discoverpuertorico.com
Wipro Limited
Services: Global information technology (IT), consulting, and business process services company
Website: wipro.com
Outsourcing to BPO companies in Puerto Rico
Services: Offers compelling reasons such as cost efficiency, strategic location, skilled workforce, regulatory environment, infrastructure and technology, business continuity, industry expertise, scalability, and flexibility
Website: N/A (No dedicated website provided)
iQor CXBPO™
Services: Customer experience management BPO, operations intelligent solutions, analytics-driven CX
Features: Use of advanced data analytics, AI and language models to optimise customer service and reduce costs
Website: iqor.com
Customer Ratings: Highly valued for transforming traditional BPO with analytics and AI approaches.

Other Major Global BPOs with Puerto Rico operations (general global companies with centers in Puerto Rico):

HCL Technologies
Various international call center and outsourcing firms from the US, Mexico, and the Caribbean.

Puerto Rico BPO Landscape Notes:

Puerto Rico is a growing BPO hub due to its bilingual workforce, geographic proximity to the US, and favourable economic incentives.
Key sectors are customer service, technical support, finance & accounting outsourcing, healthcare, and IT-enabled services.

How to find specific companies and ratings:

Clutch.co and GoodFirms are credible platforms listing verified BPO providers globally with client reviews and ratings; filtering by location "Puerto Rico" can yield local providers and their ratings.
Contact local economic development agencies like Puerto Rico Industrial Development Company (PRIDCO) or Puerto Rico Outsourcing Association for current official lists and industry reports.
Review LinkedIn and local business directories for top-rated Puerto Rico BPO firms with client endorsements.

Summary:

This article provides an overview of the top BPO companies in Puerto Rico, highlighting their services, web addresses, and customer ratings when available. For more detailed and up-to-date information, it is recommended to explore platforms like Clutch and GoodFirms, as well as local resources such as PRIDCO and the Puerto Rico Outsourcing Association.

Leading Business Process Outsourcing Firms in Puerto Rico - Leading the Caribbean in Business Service Provision