Leads in 2025 Gartner® Magic Quadrant Recognizes Infobip as a Leading Company

Infobip Recognized as a Leader in CPaaS by Gartner for Third Consecutive Year

Infobip, a global communications platform, has once again been named a Leader in the 2025 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) [1][2]. This recognition marks the third consecutive year Infobip has been acknowledged for its innovation and strategic foresight in the CPaaS industry.

Infobip's position as a Leader is attributed to its bold innovation in AI and automation, as highlighted by Gartner. The company's AI Hub, a platform that seamlessly integrates agentic AI, generative AI, and advanced analytics, is at the forefront of this recognition [1][2]. This AI-driven solution accelerates the future of CPaaS by enabling enterprises to enhance their customer engagement on a large scale.

Silvio Kutić, CEO of Infobip, expressed his satisfaction, stating, "We are not merely participating but actively defining the evolution of communications in partnership with customers and partners, setting a transformative pace in the CPaaS industry" [1][2].

Infobip is also driving the global adoption of RCS Business Messaging and expanding its Network API ecosystem. These initiatives underscore Infobip's leadership in emerging communication technologies.

Infobip's full-stack omnichannel platform includes voice, SMS, email, and Rich Communication Services (RCS). The company powers conversations for businesses like Microsoft, Uber, Meta, NEXT, Digitaleo, AXA Partners, and the MoneyGram Haas F1 Team.

Magic Quadrant reports, a culmination of rigorous, fact-based research in specific markets, provide a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Infobip is placed furthest in Completeness of Vision in the 2025 Gartner Magic Quadrant for CPaaS.

This recognition is significant for Infobip, which views it as acknowledging its status as a global CPaaS powerhouse. The company's platform delivers advanced conversational capabilities and AI-enhanced experiences, setting a new standard for customer engagement in the digital age.

The research enables customers to get the most from market analysis in alignment with their unique business and technology needs. Infobip is accelerating the future of CPaaS through AI and automation, positioning itself as a key player in shaping how global enterprises communicate and engage through CPaaS.

[1] Gartner, Magic Quadrant for Communications Platform as a Service, Worldwide, 2025. [2] Gartner, Critical Capabilities for Communications Platform as a Service, Worldwide, 2025.

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Infobip is a global communications platform that powers conversations for businesses worldwide. Its full-stack omnichannel platform includes voice, SMS, email, and Rich Communication Services (RCS). Infobip's AI Hub seamlessly integrates agentic AI, generative AI, and advanced analytics for scalable customer engagement. The company is also driving the global adoption of RCS Business Messaging and expanding its Network API ecosystem. Infobip has strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others to drive innovation and build next-generation communication and AI infrastructures.

Infobip's AI Hub, integrating agentic AI, generative AI, and advanced analytics, is at the forefront of its industry recognition as a Leader in the Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS).
Infobip, a global communications platform, delivers advanced conversational capabilities and AI-enhanced experiences, setting a new standard for customer engagement in the digital age.
Infobip is expanding its Network API ecosystem and driving the global adoption of RCS Business Messaging, underscoring its leadership in emerging communication technologies.
By leveraging technology such as AI, Infobip's platform accelerates the future of CPaaS, enabling enterprises to scale their customer engagement effectively.
Infobip's strategic partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others empower the company to drive innovation and build next-generation communication and AI infrastructures.
Research done by Gartner on specific markets, like the Magic Quadrant for CPaaS, provides businesses with insights to align their unique needs with market trends, helping them make informed decisions about technology and business strategy.