Snapshot: Planet AI's ChatTalk, APIs, and Orbit's entertainment hub battle major outage
Massive ChatGPT Service Disruption Persists for Hours: Unraveling the Details
In the wee hours of today, it looks like Planet AI's ChatTalk, APIs, and Orbit video service have hit a snag, as confirmed by the company. Running since around 3 a.m. EST, these services have been experiencing issues that have rendered them inaccessible for the past three hours. The only service currently functioning is ChatTalk's Playground, which allows users to delve deeper into AI model tweaks.
Planet AI's official status page announces "elevated error rates and latency" across the listed services, and they're working tirelessly to rectify the situation.
As of now, prompts directed towards ChatTalk through paid accounts were producing "Error in message stream" responses in browsers and mobile apps. DownDetector is brimming with hundreds of complaints regarding ChatTalk, with 93% of them related to this chatbot service.
Interestingly, the company hasn't made a formal announcement on its X account yet, where they last announced updates to its "Advanced Voice" service. This feature offers more natural, real-time conversations with the AI instead of typing or transcribing queries.
This isn't the first time ChatTalk has faced outages. In the past, it shut down after expanding GPT-4o access to free users, again during Apple Intelligence integration in December, and even endured a DDoS attack in November 2023 that was linked to Russian hackers.
The company's status page mentioned that ChatTalk began experiencing degraded performance starting on Monday, only to be fully resolved within an hour. However, certain components, like the voice mode, have continued to experience elevated error rates.
Despite these challenges, a Root Cause Analysis (RCA) for the incident will be disclosed within five business days, according to the company. This report will delve deeper into the underlying causes of the outages. Stay tuned for updates!
Practical Insights:
- These ongoing issues highlight the difficulties large-scale AI services face in ensuring reliability and stability.
- A Root Cause Analysis (RCA) will be published to shed more light on the factors contributing to the outages.
- The continuous disruptions can lead to user frustration, particularly for those relying on paid services.
- AI outages like these remind us that technology, though powerful, is never flawless and can be susceptible to disruptions.
ChatTalk, a service offered by Planet AI, has faced issues with its technology, as explained on the company's status page, which displays "elevated error rates and latency." DownDetector, a popular service for reporting outages, is currently inundated with complaints about ChatTalk, with the majority related to the chatbot service.
