Position: Senior Client Relations Manager - DACH (Male, Female, Divers)
Appinio, a global market research company based in Hamburg, is looking to expand its team with a seasoned Senior Client Relations Manager. This role is ideal for a candidate with a minimum of 5 years of experience in B2B Sales in the Market Research industry, who is based in Germany, ideally in Hamburg.
Responsibilities
The Senior Client Relations Manager will be responsible for building and managing relationships with companies within specific industry sectors such as FMCG or Media & Entertainment. They will act as a trusted advisor to customers, advocating for the importance and potential of market research, innovation, and consumer centricity.
The role will involve fostering deep, long-term relationships with key clients, aligning client needs with Appinio's offerings to enhance customer satisfaction. The Senior Client Relations Manager will also serve as a liaison between clients and internal teams to ensure seamless communication and issue resolution.
Another key responsibility will be identifying opportunities to expand and enhance client relationships, contributing to overall business growth. The Senior Client Relations Manager will also develop and own the growth strategy for their specific vertical, acquire new customers, and scope and qualify client requirements for both new and existing projects.
Benefits and Perks
Appinio offers a flexible work policy with no hard cap on vacation days. If based in Germany or Spain, the candidate will have access to a subsidised Urban Sports Club membership. For candidates located in certain cities, access to Appinio's co-working spaces is also available.
The role allows temporary work from abroad for up to 180 days per year, if based in the EU. The candidate should have excellent proficiency in German and English.
About Appinio
Appinio combines an AI-powered insights platform with expert consultancy to help companies understand consumer behavior and make smarter decisions. With over 2600 international clients and delivering research from +190 markets worldwide, Appinio is a global market research powerhouse.
The successful candidate will work closely with the Head of Sales, as well as the Customer Success, Inside Sales, and Marketing Teams, to maximize growth opportunities. They will also build and maintain a strong network and create partnership opportunities within the industry to further strengthen Appinio's positioning as a research partner.
The Senior Client Relations Manager will represent Appinio at trade fairs and public speaking events, expanding their network and leveraging existing contacts to drive the business. Proficiency in working with CRM tools, ideally Hubspot, is a must. An extensive network within the Media/Entertainment or the FMCG industry is a plus.
Interested candidates are encouraged to apply directly to Appinio or review their job postings for more precise details about the Senior Client Relations Manager role.
[1] Source: Senior Event Marketing Manager Role [3] Source: Senior Event Marketing Manager Role [5] Source: Senior Account Executive Role
The Senior Client Relations Manager, in this role at Appinio, will be responsible for building and managing relationships with businesses, particularly within sectors like FMCG or Media & Entertainment. A crucial part of this role involves identifying opportunities to expand and enhance client relationships, using technology where appropriate, to contribute to overall business growth.
In addition, the Senior Client Relations Manager will serve as a liaison between clients and internal teams, using CRM tools such as Hubspot to ensure seamless communication and issue resolution. Proficiency in working with these tools is a must, and an extensive network within the Media/Entertainment or FMCG industry is a plus.
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