Top Picks for Retirement Planning Applications in 2025
In the ever-evolving digital landscape, the importance of security has taken centre stage in the retirement plan sector. A recent J.D. Power report has highlighted this shift in emphasis, with enhanced security being considered as critical as navigation speed or visual appeal.
The study, which assessed the customer satisfaction of 18 financial institutions' retirement planning apps, was based on responses from 7,151 plan participants in 2025. The report found that users prioritise ensuring the apps are secure, a response that can be traced back to the 2017 Equifax data breach, which exposed the data of 147 million Americans.
The J.D. Power 2025 U.S. Retirement Plan Digital Experience Study benchmarked 18 major banks and financial institutions. The banks and financial institutions with the highest customer satisfaction ratings for the use of digital tools for retirement planning are Fidelity, Charles Schwab, and Voya Financial.
The use of these apps provides a clear picture of one's assets and portfolio construction in one place. However, users should be aware of what happens to their data when they move it off a given system. Opting out of data sharing and de-linking financial accounts where possible is advisable when switching platforms. It's also important to call customer service to ensure that your information has been deleted when switching platforms.
Previously, digital security measures were often seen as an annoyance by website and mobile app users. However, with the increasing number of data breaches and cyber-attacks, these measures are now viewed as essential for the retirement plan digital experience.
Artificial Intelligence (AI) is helping companies protect against security breaches, but it also makes them and their customers more vulnerable. Therefore, it's crucial to choose retirement planning apps that prioritise security and transparency.
Financial advisers with a retirement planning focus may use industry software such as MoneyGuide and eMoney. However, the use of these apps might be necessary for better security and user experience, even if it means switching to a different institution's retirement planning platform.
In conclusion, the retirement plan digital experience is no longer just about the speed and visual appeal of an app. It's about ensuring that users' valuable assets are protected. As such, users are encouraged to prioritise security when choosing a retirement planning app.
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