Updates for Bitrix24 in 2025: A Brief Insight into Recent Developments
Revamped Bitrix24: A Game-Changer in Business Solutions
Gear up for the updated Bitrix24 platform, teeming with fresh features designed to elevate your business operations! Last year, Bitrix24 unveiled Gravity with an intriguing lineup of updates. However, that's just the tip of the iceberg. Let's delve into the latest advancements that this progressive platform offers.
Supercharged Communication with Bitrix24 Messenger
Beyond regular chats, Bitrix24 Messenger screens channels and hosts unlimited-time video calls. The AI assistant whips up text compositions, prepares call summaries, and condenses colossal data volumes. Communicate effortlessly within your company, or collaborate with external partners using the Messenger’s Collaboration feature. All Messenger perks are available in Collaboration.
Organized Company Structure
Efficiently manage your company hierarchy in the revamped "Company Structure" section. Here's what you can expect:
- Specialists view only departments they have access to, maintaining secrecy.
- Appoint deputies, ensuring work continuity while the manager is out.
- If a specialist is in multiple departments, it's reflected in the overall structure.
- Department heads manage teams independently, while HR specialists handle the structure without admin rights.
Simply transfer entire departments to other sections when organizational changes take place.
Improved Workflow with Flows
Flows simplify the organisation and automation of repetitive tasks for departments managing multifarious tasks, such as logistics. Now, team members can independently pick up tasks without assignment from the leader or the system, speeding up work and spurring team initiative. Testings in the legal department revealed that Flows doubled the speed of employees' work, while the AI assistant CoPilot was introduced to analyze Flow efficiency and offer solutions when productivity drops.
Better Sales Scenarios and Conversation Analysis
Bitrix24 offers pre-built script templates adaptable to your needs. The system suggests relevant scenarios based on the client interaction stage. After a call, CoPilot assesses the manager's adherence to the scenario and tackles objections. You'll find your manager's work assessment in the client profile immediately after they hang up.
Advanced Business Analytics with BI Constructor
Business Intelligence (BI) Constructor in Bitrix24 allows data analysis and report creation, much like popular analytics systems. The update lets you:
- Import data from 1C, Yandex, VK, Google, and CSV files.
- Generate complex reports: P&L, ROI, margin analysis, and sales payback analysis.
The system visualizes data using charts, diagrams, and tables.
Easier Task and Project Management
Now, analyze your team's performance using BI analytics directly in the Tasks section. Track individual employee or department workload to distribute tasks fairly and prevent overloads. Quickly identify overdue tasks and discover the root causes of delays. Visual reports filled with charts and diagrams support informed management decisions based on real employee performance data.
Seamless Service Synchronization with Bitrix24 Sync
Bitrix24 Sync facilitates effortless synchronization of services for video calls and conferences within Bitrix24. The team doesn't need additional software to join a video meeting; they can do it right from the chat or tasks section on their computer or mobile device.
Up to 1000 participants can join a video meeting now, and CoPilot Follow-up joins calls and evaluates effectiveness, suggests the best ideas, and proffers tips for better meetings. After the meeting, CoPilot Follow-up transcribes and summarizes the call.
Quick and Easy Webpage Creation with Bitrix24 AI Sites
Create your site from scratch or opt for templates, design knowledge not required. In minutes, AI takes care of design, content, images, and company contact elements. When a lead leaves data on the site, it's automatically transferred to CRM for further action. Customize site blocks as you desire.
Streamlined CRM Access Permissions
Bitrix24 offers CRM role templates, simplifying the process of assigning appropriate access rights to sales department managers, system administrators, or other specialists. With the update, managing access rights has become easier:
- Share custom roles with colleagues with similar duties across different teams.
- Base a unique role on an existing role and adjust its parameters to fit your needs.
- Opt for preset roles to quickly set access rights.
Since Bitrix24 is more than just a CRM, you can divide rights in CRM and other digital workspaces to create a fine-tuned business environment.
In conclusion, the latest release of Bitrix24 is bulging with updates. The capabilities of familiar tools have grown exponentially, with AI assistants popping up across various platforms to simplify your work and provide real-time data to support informed decision-making.
- The revamped Bitrix24 Messenger introduces AI assistance for text compositions, call summaries, and data condensing, enabling seamless communication and collaboration within the company or with external partners.
- The updated "Company Structure" section in Bitrix24 allows for efficient management of the company hierarchy, with features like department access control, deputy appointments, and independent department head management.
- The improved Workflow feature in Bitrix24 simplifies the organization and automation of repetitive tasks, allowing team members to independently pick up tasks and speed up work, as seen in the legal department's productivity doubling.
- Bitrix24's advanced Business Analytics tool (BI Constructor) now supports data analysis and report creation from various sources, helping businesses make informed decisions based on real employee performance data.
